Disclosure Consent

As part of your relationship with us, we are required by law to give you certain information “in writing.” We may also need to obtain your signature to perform certain functions. If you prefer, you can choose to both receive information and to provide signatures with us electronically instead. In order to do this, we first need your consent to use electronic records and signatures.

By providing your consent, you are consenting to the use of electronic records and signatures in connection with your relationship with us, and also confirming that:

  • You have reviewed this Disclosure and Consent,
  • You have the hardware and software described below,
  • You are able to receive and review Electronic Records as described herein,
  • You have an active email account and have provided the correct address to us, and
  • If you are applying for or obtaining a Service with a co-applicant, you hereby provide consent on your co-applicant’s behalf and represent and warrant that you are authorized to do so.

In this consent, the words “Company,” “we,” “us,” and “our” means those subsidiaries of Redwood Trust, Inc. doing business under the Aspire name, their affiliates, successors and assigns. The words “you” and “your” means the person(s) giving consent.

“Communications” means each disclosure, notice, record, document or other information we provide to you, or that you sign or submit or agree to at our request, in connection with your relationship with us and any Service we provide.

“Service” means each and every product or service we offer, provide to you, or that you apply for, own, use, administer or access, either now or in the future.

  1. Scope of your consent. Your consent applies to Communications related to all Services we may make accessible or available, or offer to you, whether through a website, software application, email, messaging services (including text messages), or otherwise. Your consent includes, but is not limited to, Communications related to your HEI application and the servicing of any HEI we originate for you.
  2. Delivery of Communications. In our sole discretion, the Communications we provide to you, or that you sign or agree to at our request, may be in electronic form (“Electronic Records”). We may also use electronic signatures and obtain them from you as part of our transactions with you. Electronic Records may be delivered to you by (i) posting on a website, (ii) email to you at the email address you provide to us, (iii) mobile application, (iv) accessing an online location that we designate in an e-mail, or other electronic notice we send to you at the time the Communication is available, or (v) other means we make available to you.

We may always, in our sole discretion, provide you with any Communication in writing or send it to you via the U.S. mail or other means of delivery, even if you have chosen to receive it electronically. We may require any information you provide to us, or any document you sign, to be delivered to us in writing.  You should print or download a copy of any Electronic Records for your own records, including this Disclosure and Consent.

  1. Your option to receive paper copies.  If we provide an Electronic Record to you, and you want a paper copy, you may contact customer service at [email protected] and request a paper version. You will not be charged a fee for a paper copy.
  2. Withdrawing your consent. You have the right to withdraw your consent at any time. Please be aware, however, that withdrawal of consent may result in the termination of your use of or access to certain Services. To withdraw your consent, contact customer service at [email protected]. Your withdrawal of consent will become effective after we have had a reasonable opportunity to act upon it.
  3. You must keep your contact information current with us. You must notify us immediately of any change to the email, telephone, or mailing addresses you provide to us (“Contact Information”). You can make changes to your Contact Information by changing your profile information or contacting customer service at [email protected].
  4. System Requirements: In order to view and retain your electronic Communications, you will need:


  • Access to a computer;
  • Internet access;
  • A Current Version of an internet browser we support;
  • Current Version of a PDF reader
  • Access to a printer or electronic storage device; and
  • An active email address.


You must have a computer or handheld device using a Current Version of an operating system capable of supporting all of the requirements described above. By “Current Version”, we mean a version of the software currently supported by its publisher. We reserve the right to discontinue support of a Current Version of software if, in our sole opinion, it suffers from a security flaw or other flaw that makes it unsuitable for our use of electronic Communications.

If we change these hardware or software requirements, and that change creates a material risk that you would not be able to access or retain your electronic Communications, we will notify you of the revised hardware or software requirements. Your continued use of the Aspire customer portal will be deemed your consent to continue receiving electronic Communications with the revised Hardware and Software Requirements.